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Massachusetts Local Resources

Mass 211 helps Massachusetts residents locate community support for needs such as food, housing, utilities and transportation. This original guide also links DTA’s SNAP application instructions and the state’s aging-services network. Use it to find a local contact, explore assistance for everyday needs or ask about support at home for yourself or a family member.

Photo: Carol M. Highsmith / Library of Congress, Prints & Photographs Division; LC-DIG-highsm-57271 (original digital file) · Rights information

Community Resource Guide · Sources Checked October 2, 2026

Start With Mass 211

Mass 211 is Massachusetts’ community information and referral service. Its website links help categories including housing, food, utilities, transportation and childcare.

Mass 211

Call 211 or 877-211-6277, or explore the help categories on the Mass 211 website.

Visit Mass 211Call 211

A Mass 211 referral can identify an organization to contact. For food-benefit applications, use DTA’s own SNAP guidance. For support at home, disability access or caregiver questions, Massachusetts’ aging-services network explains how to reach information and options counseling.

Glassman Disability provides this independent guide. The linked organizations operate their own services.

Official Massachusetts Resource Directories

Use the links below to choose a starting point. Ask the provider about the services available in your community.

Mass 211

Use this service’s location-based directory or contact options to ask about community assistance near you.

mass211.org

Massachusetts DTA — Apply for SNAP

Find Massachusetts SNAP application options, the DTA assistance contact and information about the application process.

www.mass.gov

Massachusetts Aging Services Network

Explore information, referral and options counseling for older adults, adults with disabilities and their families or caregivers.

www.mass.gov

Plan Your Next Steps

  1. Tell Mass 211 your town, ZIP code and the most urgent need, such as food or a utility bill.
  2. Use DTA’s SNAP instructions when you want to apply for food assistance.
  3. For support at home or care planning, ask the aging-services network about the local information or options-counseling contact.

Questions To Ask Your Local Provider

  • Do you serve my ZIP code, and are you accepting requests?
  • What information should I bring, and can I apply by phone or online?
  • Can you help me arrange language access, an accessible appointment or transportation?
  • If this program is full, where should I try next?

Common Questions

Where do I start for local help in Massachusetts?

Start with Mass 211. Mass 211 is Massachusetts’ community information and referral service. Its website links help categories including housing, food, utilities, transportation and childcare.

Does a 211 referral mean assistance is approved?

A referral gives you a place to ask for help. Contact the listed provider to confirm its service area, current availability, application process and requirements.

What if I cannot reach the right 211 service?

Use the official service website listed on this page or the national 211 locator. Search with the ZIP code or county where help is needed, especially if your phone number is from another area.

Sources & Further Reading

Source review: October 2, 2026. Program details can change; confirm current requirements and availability with the organization.

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